Policies
Refund Policy
Last updated: 2026
Introduction
At Sneha's Handmade Products, your satisfaction matters to us. This Refund Policy explains the circumstances under which refunds are offered and how they are processed. Please read this policy carefully before making a purchase.
Eligibility for Refunds
Refunds are applicable only in the following cases:
- Manufacturing defects in the product
- Damage during delivery
- Incorrect product delivered
Return/refund requests must be raised via WhatsApp at 9422910240 within 7 days of delivery. A package opening video is mandatory for all refund claims.
Non-Refundable Items
The following items are not eligible for a refund:
- Products that have been used or opened
- Products purchased on final sale or discount
- Gift cards and vouchers
- Products damaged due to improper use after delivery
- Personalized or custom-made products
Refund Process
To initiate a refund, please follow these steps:
- Send a WhatsApp message to 9422910240 with your order number, a description of the issue, and a clear package opening video.
- Our team will review your request and respond within 24–48 hours.
- If approved, you will receive instructions to return the product (if required).
- Once the returned product is received and inspected, the refund will be initiated.
Processing Time
Once your refund request is approved, the refund amount will be processed within 5–7 business days. The exact timing of when the amount reflects in your account depends on your bank or payment provider.
Refund Method
Refunds will be issued via the original payment method used at the time of purchase. If the original method is unavailable, we will coordinate with you to arrange an alternative.
Damaged or Incorrect Products
If you receive a product that is damaged during transit or is different from what you ordered, please notify us immediately via WhatsApp at 9422910240.
A package opening video clearly showing the damage or the incorrect item is mandatory to process your claim. We may request additional photographs for verification.
Once the claim is verified, we will offer a full refund or a replacement, at your preference, with no additional charges.
Cancellation Policy
Orders can be cancelled within 2 hours of placement, provided the order has not yet been shipped. To cancel, please message us on WhatsApp at 9422910240 with your order number.
Once an order has been shipped, it cannot be cancelled. In such cases, please follow the standard return process after delivery.
Contact Information
For any questions or concerns regarding refunds, please reach out to us via WhatsApp at 9422910240 or email us at sneha74b@gmail.com. We are here to help.
Questions?
Reach us at sneha74b@gmail.com or call 9422910240.